Frequently Asked Questions
What are your UK delivery options?
What are your International delivery options?
What does direct despatch/drop-ship mean?
How late in the day can I place my order?
When can I expect my order to arrive?
Something from my order is missing, what do I do?
How do I cancel my Order?
Do you offer free returns?
It’s just not what I wanted (or it’s faulty), what about returns and refunds?
Do you have an extended Christmas returns period?
Can I exchange my item for something else?
How do I anonymously return a gift given to me?
How long until my Pre-Order is in stock?
I have multiple Pre-Order products; can you send them all together?
Is there a charge for postage on Pre-Orders?
What happens if I’m not in to receive my delivery?
Do you include invoices or prices in the order?
Can I add a gift message to my order?
I’ve got a Firebox Voucher, where do I enter the code?
Do you deliver to BFPO addresses?
Is Firebox secure?
Now I’ve got a shiny new thing, how do I recycle my old one?
How do I set an account up?
I’ve forgotten my password; can you reset it please?
How do I add or remove myself from your mailing list?
I’m bored, can you show me a picture of a cat?